- Shipping
- Return & Exchanges
- Cancellations
- An item says “sold out,” will you be restocking?
- Pre-Orders
We want to get your order out as fast as we can, so we make every effort to process your order immediately after we receive payment. Due to high volume, orders will be progressed within 3-5 business days. Pre-orders are 4 weeks. Business days are Monday to Friday.
Orders shipping time is 3-5 business days with First Class shipping for non-holiday weekdays. Priority Shipping is available for 2-3 days shipping. Unfortunately, we cannot be responsible for lost or stolen items.
We offer USPS Priority shipping service for additional $3. Please email us at hello@khanh.co to upgrade from First Class to Priority service. At this time we cannot express turnaround progressing time.
International orders ship via USPS First Class. Shipping fees are calculated at checkout. Transit time takes up to 21 days depending on the destination. Please note, Duties and Taxes vary depending on which country you live in. These fees are the responsibility of the buyer.
Please notify us right away if there is a problem or defect with your product.
You may return or exchange unworn and unwashed items for store credit within 15 days from date of delivery. Please contact us at hello@khanh.co if you are not satisfied with your purchase and we will help you find a replacement. Return shipping is the responsibility of the buyer.
Face masks, all sale/clearance items, and heirloom items are final sale.
You may return or exchange unworn and unwashed items for store credit within 15 days from date of delivery. Please contact us at hello@khanh.co if you are not satisfied with your purchase and we will help you find a replacement. Return shipping is the responsibility of the buyer.
Face masks, all sale/clearance items, and heirloom items are final sale.
Orders placed can cancel within in 24 hours. We manually cannot make changes to orders. Any changes to orders must be canceled, and re-order. Please email us for cancelations. Due to the high volume during sales, orders cannot be combined shipping during sales.
We restock daily, however, our wait list takes priority. You can join the wait list by entering your email in the sold out product’s page and click “Join Wait list”. You’ll be notify by email when the item is restocked. By joining wait list helps us to know what to restock next. You will not be subscribed to our newsletter. This strictly for restocked notification.
My order includes items that aren't pre-orders, will they be ship separately?
Unfortunately no, all items will be ship together. Your order will not ship until the pre-orders are fulfilled.